Unparalleled technical support
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Support for existing MacKinney mainframe software customers is placed ahead of all other technical duties. Our technical staff consists of long-time z/OS, VSE and/or VM systems programmers who know what its like to be in the trenches every day. Rather than putting customers on hold or in a call-back queue, we normally are able to resolve most mainframe software problems on the initial call from the customer. Many times, the support technician who assists you is the developer of the product.