MacKinney Systems, Inc.

What is the current release of my product?
What is the cost to upgrade to a larger machine?
Do we need a new license for going to an outsourcer?
How can I download a new release?
How can I get a user's manual
When will I get my annual maintenance invoice?
Who is my account representative?
Can I get support 24/7?
Does an annual license include maintenance?
What does maintenance include?
Do you give discounts for pre-paying maintenance?

 

 


What is the current release of my product?

The current releases of all MacKinney software is listed on our Current Releases webpage.



What is the cost to upgrade to a larger machine?

There is no upgrade cost on our site licensed products for most of our CPU licensed products. Tier-priced products: Upgrade charge is the difference in group size price and increase to current maintenance level.



Do we need a new license for going to an outsourcer?

We charge $100 per product and maintenance is set at the current rate.



How can I download a new release?

You can initiate new release downloads from individual product pages or the "Manage Your Account" page. You must log in in order to download new releases. 

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How can I get a user's manual?

1. The manual is zipped in with all product downloads.
2. Request a hard copy of a manual by emailing admin@mackinney.com.
3. Download manuals from our Member's Area (requires you to log in).
 


When will I get my annual maintenance invoice?

Usually one month prior to the expiration or due date. If you are unaware of your software's renewal date, call 417 882 8012 or email admin@mackinney.com for assistance.

 


Who is my account representative?

We don't have account reps. During regular business hours whoever answers the phone should be able to assist you, either directly or by transferring you to someone else who can assist you.

 


Can I get technical support 24/7?

Our regular office hours are Monday through Friday, 7AM-5PM CST. Our phones are transferred to an answering service at 5PM CST each day. A technical support person will be contacted by our answering service and they in turn will call you as soon as possible, usually within an hour.

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Does an annual license include maintenance?

Yes.

 


What does maintenance include?

24/7 technical support, new releases, enhancements and fixes at no additional charge.

 


Do you give discounts for pre-paying maintenance?

You can pre-pay maintenance at the current rate, to avoid annual increases.

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