Frequently Asked Questions
What is the current release of my product?
What is the cost to upgrade to a larger machine?
Do we need a new license for going to an outsourcer?
How can I download a new release?
How can I get a user's manual
When will I get my annual maintenance invoice?
Who is my account representative?
Can I get support 24/7?
Does an annual license include maintenance?
What does maintenance include?
Do you give discounts for pre-paying maintenance?
The current releases of all MacKinney software are listed on our Current Releases webpage.
There is no upgrade cost on our site licensed products for most CPU licensed products. Tier-priced products: Upgrade charge is the difference in group size price and increase to current maintenance level.
Yes, a new license is required and maintenance is set to the current price.
You can initiate new release downloads from individual product pages or the "Manage Your Account" page. You must log in in order to download new releases.
Usually one month prior to the expiration or due date. If you are unaware of your software's renewal date, call 417 882 8012 or email firstname.lastname@example.org for assistance.
Our regular office hours are Monday through Friday, 7AM-5PM CST. Our phones are transferred to an answering service at 5PM CST each day. A technical support person will be contacted by our answering service and they in turn will call you as soon as possible, usually within an hour.
You can pre-pay maintenance at the current rate, to avoid annual increases.