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Frequently Asked Questions
What is the current release of my
product?
What is the cost to upgrade to a larger
machine?
Do we need a new license for going to an
outsourcer?
How can I download a new
release?
How can I get a user's manual
When will I get my annual maintenance
invoice?
Can I license MacKinney software by the
month?
Who is my account
representative?
Can I get support 24/7?
Does an annual license
include maintenance?
What does maintenance include?
Do you give discounts for pre-paying
maintenance?
What is the current release of my product?
The current releases of all MacKinney software is listed on our Current Releases webpage.
What is the cost to upgrade to a larger machine?
There is no upgrade cost on our site licensed products for most of our CPU licensed products. Tier-priced products: Upgrade charge is the difference in group size price and increase to current maintenance level.
Do we need a new license for going to an outsourcer?
We charge $100 per product and maintenance is set at the current rate.
How can I download a new release?
You can initiate new release downloads from individual product pages or the "Manage Your Account" page. You must log in in order to download new releases.
How can I get a user's manual?
1. The manual is zipped in with all product downloads.
2. Request a hard copy of a manual by emailing admin@mackinney.com.
3. Download manuals from our Member's
Area (requires you to log in).
When will I get my annual maintenance invoice?
Usually one month prior to the expiration or due date. If you are
unaware of your software's renewal date, call 417 882 8012 or email
admin@mackinney.com
for assistance.
Can I license MacKinney software by the month?
Yes, at a slightly higher cost than the annual rate.
Who is my account representative?
We don't have account reps. During regular business hours whoever
answers the phone should be able to assist you, either directly or by
transferring you to someone else who can assist you.
Can I get technical support 24/7?
Our regular office hours are Monday through Friday, 7AM-5PM CST. Our
phones are transferred to an answering service at 5PM CST each day. A
technical support person will be contacted by our answering service and
they in turn will call you as soon as possible, usually within an
hour.
Does an annual license include maintenance?
What does maintenance include?
24/7 technical support, new releases, enhancements and fixes at no
additional charge.
Do you give discounts for pre-paying maintenance?
You can pre-pay maintenance at the current rate, to avoid annual increases.
